Warranty
Unauthorized Resellers:
If you purchased a Raptic product from an unauthorized reseller, your Raptic product warranty will not be valid. If you have any questions about a particular seller of Raptic product, please contact our customer service team prior to making a purchase.
The following stores have NOT been authorized to sell Raptic products (this list is not inclusive of all unauthorized resellers online):
Australia:
Case 2 Go QV
D2 Mobile Northland
Pak Mobile (Box Hill)
Pak Mobile (Brandon Park)
Pak Mobile (Dandenong Plaza)
Pak Mobile (CBD QV)
Pak Mobile (Eastland)
Pak Mobile (Geelong Corio)
Pak Mobile (Westfield Fountian Gate)
Pak Mobile (Glen Waverley)
Procase (Hawthorn, Victoria)
Procase (Malvern, Victoria)
Procase (Camberwell, Victoria)
Phone Planet (Elizabeth City Centre)
Phone Planet (Westfield Marion)
Phone Planet (Churchill Shopping Centre)
Phone Planet (Port Adelaide Plaza)
PhonePlanet (Westlake)
Phone Planet (TeaTree Plaza)
Fone King (Westfield Sydney)
Fone King (Bondi Junction Westfield)
Fone King (Burwood Westfield)
Fone King (Castle Towers)
Fone King (Miranda Westfield)
Fone King (QVB)
Fone King (Tuggerah Westfield)
Fone King (Warringah Westfield)
Fone King (Brisbane Myer)
Fone King (Carindale Westfield)
Fone King (Chermside Westfield)
Fone King (Penrith Westfield)
SunShine Communication (Cairns)
SunShine Communication (Erina)
SunShine Communication (Penrith Westfield)
SunShine Communication (Wetherill Park)
Skyline Mobile AU
Mobile Repair Central (Macarthur Square Shop)
Mobile Repair Central (Charlestown Square Shop)
Mobile Repair Central (Stockland Green Hill)
Mobile Empire
On The Go Repairs & Accessories (Waverley Gardens Shopping Centre)
Malaysia:
Retail
Ninjaz (SS2)
Ninjaz (USJ)
Ninjaz (Sri Petaling)
Ninjaz (Kota Damansara)
Ninjaz (Kepong)
Ninjaz (SS15)
Ninjaz (TTDI)
Ninjaz (Puchong)
Ninjaz (C180)
Ninjaz (Ampang)
Ninjaz (Bukit Tinggi)
Ninjaz (Bandar Sunway)
Gadget Hub (Sunway Velocity)
Gadget Hub (Ipoh Parade)
Gadget Hub (Setia City Mall)
Gadget Hub (Melawati Mall)
Online
Gadget Armor
Mtosh Resources
The Specs Shop
Case Zone
Comfy u Malaysia
Haweel
Gadget Village
Gila Gajet
Sesame Mobile Accessories
Jlgadget
Francis226
Gadgetplusmy
Cambodia:
Y & C Electric
One-Year* Warranty
For products whose packaging is marked with our One-Year Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.
This warranty is extended to the original end-user purchaser, beginning at the time of retail purchase. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Raptic will not be liable for any indirect, incidental, or punitive damages arising from the use of this product.
This Limited Warranty does not cover:
- Normal wear and tear
- Damage to any non-Raptic product used in connection with this product
- Misuse, unauthorized modifications, and external causes such as acts of nature
- Damage caused by accident, abuse, misuse or modification of the Product
- Scratching or surface damage to any non-Raptic product
Lifetime* Warranty
For products whose packaging is marked with our Lifetime Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.
This warranty begins at the time of original retail purchase and is extended to the original end-user purchaser. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Raptic will not be liable for any indirect, incidental, or punitive damages arising from the use of this product.
This Limited Warranty does not cover:
- Normal wear and tear
- Damage to any non-Raptic product used in connection with this product
- Misuse, unauthorized modifications, and external causes such as acts of nature
- Damage caused by accident, abuse, misuse or modification of the Product
- Scratching or surface damage to any non-Raptic product
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Raptic specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Raptic cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Raptic reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Making a Warranty Claim
You can begin a warranty claim by contacting our Customer Service Team.
Click here to email to our Customer Service Team.
Raptic will, at its discretion, ship a replacement to you postage paid. The offer of postage-paid shipping applies to warranty replacements shipped to the same country where purchase was made. All returns and warranty claims must be acknowledged and approved by Raptic before sending the product to us. Raptic reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind. Replacement products are warranted as above for the remainder of the original applicable product warranty period. If the product is exchanged, the replacement product becomes your property and the product becomes Raptic's property.
Raptic is not liable for products that are damaged or lost in transit to Raptic if shipped other than with our prepaid return label.
* Please see individual product page for warranty provided
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